Hillcrest Bank Florida


September 7, 2008

What is an Account Analysis charge?
What is earnings credit?
Can I look at all of my transactions at any time?
How current is the account information I see online?
Can I view my check images online?
What do I do if I forget my password or login ID?
Can my business checking account earn interest?
Are Hillcrest Bank Florida deposit accounts FDIC insured?
Can I get information about my account by phone?

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Q	What is an Account Analysis charge?
A	It is the monthly service charge assessed on your commercial account after the earnings credit is applied.
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Q	What is earnings credit?
A	Earnings credit is a rate determined by the bank that is applied to the average collected balance in the account for the statement cycle to help offset activity charges.
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Q	Can I look at all of my transactions at any time?
A	Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week.
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Q	How current is the account information I see online?
A	Your account information is updated continuously throughout the day. For example, a transfer between accounts is immediately reflected in your balances.
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Q	Can I view my check images online?
A	Yes! Check images are available online for approximately 90 days.
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Q	What do I do if I forget my password or login ID?
A	Please contact Hillcrest Bank Florida at 239-254-2999 to have your password reset.
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Q	Can my business checking account earn interest?
A	If you are a not-for-profit, sole proprietorship, or a government entity, you can earn interest on your business checking account.
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Q	Are Hillcrest Bank Florida deposit accounts FDIC insured?
A	Yes! Each individual customer at Hillcrest Bank Florida is insured by the FDIC up to $100,000.
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Q	Can I get information about my account by phone?
A	Yes! Account information is available with our Customer Service Representatives during business hours by calling 239-254-2999. Or call the 24 hour telephone banking number 239-254-0331.
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Customer Information Center: (239) 254-2999 or (866) 516-2999
24-hour Telephone Banking Number (239) 254-0331 or (866) 461-0331
Unauthorized access or use of this web site is not permitted and constitutes a crime
punishable by law (18 USC 1030).